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Pixee PIM Support

Documentation, API, FAQ — or reach our team directly.

Documentation

Guides, tutorials and technical references to configure everything.

Open docs

API Reference

Complete documentation of the Pixee PIM REST API.

View API

FAQ

Answers to the most frequent questions about our plans and features.

Browse FAQ

Support request

Submit a ticket

Describe your issue or question. Our team responds within your plan's response times.

Create a support ticket

Direct email
hello@pixeepim.com

Response times

Free trialCommunity support
Starter< 48 business hours
Growth< 24 business hours
Scale< 8h + chat
EnterpriseCustom — 6/7 support
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Frequently asked questions

Response time depends on your plan: Starter+ within 24 business hours, Growth+ within 4h, Scale+ within 1h. The free trial benefits from best-effort support.
Use the contact form on this page. Describe your issue, indicate your plan, and our team will reply within your plan's response times.
Yes, Pixee PIM support is available in both English and French. Feel free to write in either language.
Yes, complete documentation is available at docs.pixeepim.com — guides, tutorials and REST API reference to configure and integrate Pixee PIM.